Our support gladiators are ready to assist you 24/7 with any questions or concerns
Based on 3,200+ player reviews
Lanista provides multiple support channels designed to resolve player inquiries quickly and professionally. The support team consists of trained specialists familiar with account management, gaming operations, payment processing, and technical troubleshooting. Support is available in English and French to serve Canadian players effectively.
Before contacting support, players can often find immediate answers in the comprehensive help center covering common topics. For account-specific issues or urgent matters, direct contact with support agents ensures personalized assistance.
Instant messaging with support agents available 24/7. Fastest response time for urgent issues.
Detailed written support for complex inquiries. Attach screenshots and documents as needed.
Comprehensive guides and FAQs covering common questions and step-by-step tutorials.
Registration takes less than 2 minutes. Click the "Play" button, provide your email, create a password, and enter basic information. Verify your email address through the confirmation link sent immediately upon registration.
For withdrawal privileges, complete identity verification by uploading a government-issued ID and proof of address. Processing typically completes within 24 hours. Early verification prevents withdrawal delays.
Use the "Forgot Password" link on the login page. Enter your registered email address to receive a secure reset link. Create a strong new password combining letters, numbers, and special characters.
Navigate to the Cashier section after logging in. Select your preferred payment method, enter the deposit amount, and confirm. Funds appear in your account instantly for most methods, allowing immediate gameplay.
Visa, Mastercard, Interac, Bitcoin, Ethereum, e-wallets like Skrill and Neteller, and bank transfers are accepted. Each method has specific minimum and maximum limits displayed during the deposit process.
If a deposit doesn't appear within the expected timeframe, check your payment provider's transaction history first. Contact support with transaction details if the payment was debited but didn't credit your casino account.
Access the Cashier section and select "Withdraw." Choose your payout method and enter the amount. Verify account requirements are met before submitting. Pending withdrawals can be canceled if needed before processing begins.
E-wallets process in 24 hours, credit cards in 3-5 business days, and bank transfers in 5-7 business days. Cryptocurrency withdrawals complete within 24 hours. First withdrawals may require additional verification time.
The 125% bonus up to C$1,165 plus 250 free spins activates automatically on your first deposit. Ensure you meet the minimum deposit requirement. Free spins credit immediately after the deposit processes.
Bonus funds require wagering before withdrawal. Check the specific requirement in your account's bonus section. Track progress through the Cashier area. Different games contribute varying percentages toward wagering completion.
Clear your browser cache and cookies, then refresh the page. Ensure JavaScript is enabled and no ad blockers are interfering. Try an alternative browser if issues persist. Check your internet connection stability.
Verify you're using the correct email and password. Check for caps lock or extra spaces. Use the password reset function if needed. Contact support if your account appears locked after multiple failed attempts.
Our support team is standing by to help with any question
🏛️ Gladiator's Fortune Awaits!
125% up to C$1,165 + 250 FREE SPINS
